Frequently Asked Questions

What's the cancellation poilcy?
Cancel 72 hours before check-in at no charge. Less than 72 hours will result in a lost room deposit of the first night and taxes.

Do you offer late checkout?
Check-in is at 4 PM and Check out is 11 AM. For information about early check-in or late check-out requests please contact the front desk at (775) 313-0023.

Are you pet friendly?
Pets are permitted leashed on the property and in rooms with a fee of $60/night per pet.

How many people does each room type sleep?
El Dorado Townhomes: 4 guestsAlpine Studios: 4 guests The Granite Suite: 4 guests

Do you offer parking?
Guests staying in the El Dorado Townhomes will have rate included parking access to their private garage. All other guests staying in either the Alpine Studios or The Granite Suite will have access to parking located on the property.

Hotel Policies

Guarantee Policy: A deposit equal to the first night and taxes will be charged at the time of booking. A valid credit or debit card is required at check-in. (INCIDENTALS?)

Cancellation Policy: Cancel 72 hours before check-in at no charge. Less than 72 hours will result in a lost room deposit of the first night and taxes. Check-In/Out Policy: Must be 18 to check-in. Check-in is at 4 PM and Check out is 11 AM. For information about early check-in or late check-out requests please contact the front desk at (775) 313-0023.

Smoking/Vaping: Smoking and vaping is not permitted anywhere on the property including rooms. Guests will be charged a fee of $200/night/room for not complying.

Pool: Pool hours of operation are 8 AM until 7 PM daily. No lifeguard on duty.

Sauna: Sauna appointments can be made by calling the front desk (775) 313-0023. Appointments are one hour.

Resort Fee: A resort fee of $40 will be charged per room per night. This price includes access to the following amenities:
Pool and Spa, EV charging, Sauna, Fitness Center, Access to Lakeside Beach, Laundry Service, Parking, Lakeside Park Beach Shuttle access

Accessibility: The property features two ADA rooms: Alpine Studio ADA and The Granite Suite. 

Winter Policies: No boots or equipment in the Lobby or Maggie’s Restaurant and Bar. Equipment storage is included and located in the El Dorado Townhome Garages. Storage information for guests staying in the Alpine Studios or Granite Suite can be found by contacting the front desk.